The NBC Bay Area Responds team is hearing from many travelers who've run into trouble rescheduling or canceling Asia trips over coronavirus fears.

While we've been successful in helping some of these families recover more than $10,000 since January, we aren't always successful. In some cases, airlines, cruise lines, hotels, and even travel insurance providers aren't budging.

Hiep Nguyen encountered that problem himself. He was supposed to be in Vietnam this week with his wife, visiting family. But the spread of coronavirus to Vietnam made him decide to stay home in Milpitas.